Askwho Casts Pro · Last updated 7 July 2026
If a generation fails, its credits are returned to your balance automatically — you never pay for audio that didn't arrive. If an episode arrives faulty (garbled audio, missing sections), email us and we'll refund the credits and look into it.
Cancel any time from the Credits tab — "Manage subscription." Your plan runs to the end of the period you've paid for, and no further charges are made. Credits you already hold stay usable until they expire (three months after they were granted, as long as a subscription is active).
If you're a consumer in the UK or EU, you can change your mind within 14 days of first subscribing. Email us within that window: if you haven't spent any credits we'll refund in full; if you have, we'll refund the unused portion proportionately.
Duplicate charges, a renewal you didn't expect, anything that looks wrong on your statement — email hello@askwhocasts.com and we'll put it right. It helps to include the Stripe receipt number from your confirmation email.